Returns
Should you have any problems with your order or a product you have received, do not hesitate to contact us so that we may remedy the situation.
Delivery
We aim to dispatch all orders within a maximum of 2 working days. You will also receive a confirmation email when we’ve posted your order.
How long can I burn my crackle candle for?
We suggest burning your candle for no more than 4 hours at a time.
What is the ‘First Burn’?
When lighting our candles for the first time, allow the wax to melt all the way to the sides of the glass. Depending on the size, this should take around 3-4 hours. This is important because failure to do so
Do I need to trim my wick?
For best results trim your wick to about 5mm before you re- light your candle. This will ensure a long lasting candle and minimise soot.
Can I recycle my candle container?
Yep! Perfect for a G&T tumbler, or collect 6 and return to us. We will recycle them and you will be sent a FREE candle.
How long should I wait before I can relight my candles?
Allow your candle to cool down and the melted wax to solid– ify before you re-light it. This allows an even burn through– out the life of the candle.
Can I burn crackle candles candles all the way to the bottom of the container?
While burning the container becomes very hot. If this con– tinues all the way to the bottom of the jar, it may break. To prevent any safety issues, burn your candles to about 1cm from the bottom and ensure to
Are your products vegan?
Not quite. This is because we have a small amount of Bees Wax in our wax blend, which is a by product from Bees. Al- though it is harvested in a non obtrusive harmless way, we can not now claim
What wax do you use?
We use a new hybrid wax blended of soy, vegetable, coconut, beeswax. not only for its Eco friendly characteristics but it also serves as an air purifier and compliments our scents perfectly. This hybrid wax also burns at a cooler